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MGMT615 Strategic Planning
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MGMT615 Strategic Planning
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Course Code: MGMT615
University: American Public University System
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Country: United States
Question
You are required to do the following:
You are required to prepare a strategic plan for an organization that does not have a strategic plan. Usually, large organizations have strategic plans but medium and small organizations do not have strategic plans.
All the details and information about the company is on the website.
Sample strategic plans can be found on the following links:
http://www.denverfoundation.org/Portals/0/Uploads/Documents/FINAL_STRATEGIC_PLAN .pdf
Answer
Introduction
This is a report which will develop a strategic plan for a small sale organization having limited workforce. The smaller organization do not have enough resources to spent their efforts on strategic reports as they are focused on achieving economies of scale for long-term sustainability and profitability. The strategic report will be developed for an organization named All Make Autospares Limited which has commenced their business and operations since the year of 2006 (Allmake.com.fj 2018). The business initially was a family oriented business and limited to growth but the efforts from the staffs and the owners have significantly grown the business. This has been possible solely because of the understanding of the company regarding the existing Autospares market and their dedication towards their work. The organization is still very small and consists of only 12 staffs but they have managed to effectively use the available resources to provide the best possible experience to their consumers.
The organization has two branches, one is in Lot 6 Jai Hanuman Road, Vatuwaqa Industrial, Suva and the other one is in Lot 2 Kings Road, Nakasi. However, they are a new branch in Lautoka very soon. All Make Autospares Limited source their products from Taiwan, Japan, Thailand, Australia, New Zealand, and Singapore and has been searching for more options to cheaply export best quality parts (Allmake.com.fj 2018). The organization has developed a healthy relationship with big brands as they acquire the second vehicle parts from companies like Madza, Mitsubishi, Nissan and Toyota. The company has already developed a large consumer base consisting of highly reputed clients. The majority of the organizations client are Asco Motors, carpenters, Niranjans, CDP, Eskay Motors, Mineral Resources, Queensland insurance, New India insurance, Palas, Shreedhar and Domninion Insurance The organization specializes in supplying parts of Japanese cars of all types along with selling second hand devices (Allmake.com.fj 2018). The second hand car industry is highly booming in the market and as the price of the products are low there is immense demand of parts for Japanese cars.
The strategic report will be developed based on the current market opportunities in Fiji along with expansion opportunities to both local and global market. The report will conduct strategic environment analysis of both the macro and micro environment, and develop strategic action plan for increasing the profit margin and taking the organization to the next level. The strategic report will enable All Make Autospares Limited for developing long term goals and work their way accordingly to expanding their business effectively.
Background and History
All Make Autospares Limited has commenced in the year of 2006 in the month of August. The organization deals in automotive parts both new and second hand. The organization started as a family oriented business but have expanded their business market to multi million dollars due to their dedication, honesty, market understanding and hard work. All Make Autospares Limited is outsourcing their products from different countries such as Thailand, Japan, Australia, Singapore, New Zealand and Taiwan (Allmake.com.fj 2018). The organization has only 12 staffs which is quite limited when compared to the magnitude of business they are dealing with (Allmake.com.fj 2018). However, they have able to provide the consumers with good experience even with such limited human resources. The organization has mainly two branches, one in Lot 6 Jai Hanuman Road, Vatuwaqa Industrial, Suva and another in Lot 2 Kings Road, Nakasi. However, they are planning to launch another branch in Lautoka in the upcoming months to come (Allmake.com.fj 2018). The organization is specialist in providing the consumers with parts of Japanese cars and they acquire majority of their second hand products for the consumers such as Toyota, Ranger, Madza, Mitsuibishi, Toyota and Nissan.
Direction and results
Strategic plan will be developed in order to develop a systematic process of developing the goals and objectives of All Make Autospares Limited. The report will develop the vision, mission and the plan where the vision will describe what is the company trying to achieve, the mission statement will define the specific purpose of the organization and the plan will define the methods and strategies implemented to achieve the mission and vision (Bryson 2018). Currently, the second hand market in the automotive industry is booming due to the cheaper prices and they have gained considerable amount of consumer based on Fiji. However, they still have limited resources and need to develop an effective plan of 3-5 years which will consists of the tasks, activity and milestones. All Make Autospares Limited needs to take their business to the next level and make rapid expansion to increase their market share. Therefore, the strategic plan is aimed to improve their presence in the market and gain competitive advantage.
Goals
The goals of All Make Autospares Limited is to increase their market share and gain competitive advantage by improving their service quality and product offerings. Moreover, they are aiming to open new branches all across Fiji so that they can reach more consumers.
Service Delivery
The organization will aim to provide high quality services to their consumers by providing them with products unavailable in the local market. The organization will deliver the products in minimum time as possible, provide greater consumer service with proper interaction, increase their inventory, offer products at cheaper prices than in the market and offer variety of products.
Human Resource
The organization will train their employees effective and increase their human resources capabilities to deal with a greater number of consumers at a time.
Resource Development
The organization will use their resources effectively to gain competitive advantage in the market. This will consist of improving their service quality, decrease delivery time and improve on their product line.
Organization of strategic Plan
The strategic plan for All Make Autospares Limited will be a tool for identifying the current macro environment and micro environment factors (Wolf and Floyd 2017). The organization will be able examine, the threats and opportunities in the market and they can develop strategy based on the identified factors.
Vision
The vision of All Make Autospares Limited is to be the market leader in automotive parts dealing in Fiji (Allmake.com.fj 2018). The organization aims to develop expertise in this field and provide the consumers with best quality and service.
20- years Vision Plan for the All Make Auto spare parts
Context
20 years from now, the organization will be the leading spare parts company in Fiji having monopoly in all kinds of spare parts both new and second hand. The company will expand their business all around Fiji but in other parts of the world also. This will increase the number of workforce and the organization will reach a greater technological superiority to expand their warehouses and improve on their supply chain processes.
Role and program services
The organization provides the consumers with the required products in given amount of time and affordable prices.
Mission
The mission of the organization to provide the consumers with best quality products at reasonable prices. The organization wants to expand their business all around Fiji and enter into the overseas market (Allmake.com.fj 2018). All Make Autospares Limited has been focused on making continuous improvement of their organizational policies by adding innovation into their process. The organization is also aiming to create a sustainable development by contributing to the society and using adequate corporate governance.
Core Operating Values
The core operation value of All Make Autospares Limited are as follows:
Value: All Make Autospares Limited aims to create value for money for their consumers by providing best products at competitive pricing.
Local and international expansion: All Make Autospares Limited aims to expand their business into the overseas market as well as the local market. They want to develop an effective distribution channel so that they can reach all the target consumers in the market (Haines 2016).
Commitment: The organization is committed on delivering product part on time without comprising the quality of the product and help out the consumer with all their possible queries. The consumer concerns are of utmost priority to the organization and are eager to solve all the challenges faced by the employees (Ziegler et al. 2018).
Alliance: The organization works effectively by collaborating other companies both local and global to provide service of highest quality to their consumers. The organization to collaborate with more business partners to expand their market to distant lands (Haines 2016).
Safety: The organization is concerned about the safety of the consumers and they provide best possible products and provides safety guidelines to the consumers.
Sustainability: The organization provides quality products at affordable prices according to needs and wants of the consumers. The organization also provides discounts to their loyal consumers and achieving sustainability financially and operationally (Ziegler et al. 2018).
Customer Satisfaction: The organization respects the decision taken by the consumers and helps them with parts selection at times they need it. The organization tries to be proactive in addressing and solving the query of the consumers.
Underlying Service Assumptions
The underlying assumptions comprises of the value sources and justifications for various action within an organization. These assumptions are not documented and consists of the beliefs, feelings, perceptions and thoughts. However, as they are not documented changes in the service assumptions can be made when the problems within the organization arise (Whittington 2017). The service assumptions provides a clear idea of the approach taken by the organization for catering to an issue or developing action plans for the future. The primary underlying assumptions for All Make Autospares Limited are as follows:
Increasing the profit margin of the organization by improving the organizational and employee productivity. This has to be done by motivating the employees and developing effective process and policies
Maintaining a good relationship with the customers and the business partners to improve the long term sustainability of All Make Autospares Limited
Inventory control and management in an effective way to avoid stock out and use of just in time to improve supply chain efficiency
Providing the consumers with lucrative deal and offers to increase the footfalls in the stores. This also includes implementing value for money for the consumers and reducing operational cost to provide the consumers at lowest possible price in the market
Managing the lead time of each of the products to develop an effective stock program by determining the parts that are high in demand or the parts that have the highest possibility of getting damaged.
Customers
The primary customers of the organization are automobile companies requiring supply of parts both new and second hand. However, the clients are not limited to the automotive sector and companies various other sectors such as insurance sectors are regular consumers of the products delivered by All Make Autospares Limited (Allmake.com.fj 2018). However, the company’s business is not limited to business to business sector and deals with individual clients requiring spare for their automobiles. The major clients of the organization are as follows:
Asco Motors
Dominion Insurance
Carpenters
Niranjans
Eskay Motors
Mineral Resources
Queensland Insurance
Shreedhar
Palas
CDP
Fiji Police
New India Insurance
This organizations are the premium clients and have established a healthy relationship due to the quality of the products and services they have received form the employees. However, there are numerous other consumers of the organization which has helped them to turn their business to a multi-millionaire scale.
Summary of most important points in the Environment
The environmental analysis is the method of evaluating and analysing the current macro and micro environment which will identify and document trends and facts for better strategic development. The macro environment analysis will consist of Pestle analysis that will evaluate the different factors in the external environment such as political, economic, social, technological, environmental and legal (McLean 2018). The pestle analysis will determine the impact of these factors on the organization in the operating market. The micro environment is analysed using the porter’s five forces which shows the impacts that are specific to the organization. The last tool that is used is the SWOT analysis which depicts the strengths, weaknesses, opportunities and threats of the organization.
PESTLE Analysis
Political
Political environment of Fiji is stable after the return of parliamentary democracy. The Government is in favour of export and import as it contributes heavily to the gross domestic product of the country. This would act in favour of the organization as government will become more liberal than before. There is significant improvement in government integrity and judicial effectiveness.
Economic
The economy of Fiji is among one of the freest economy in the Asia Pacific region and is above average. However, openness to foreign direct investment is below average in Fiji where there is still trade barriers in some of the sectors due to the heavy tariffs.
Social
The society is diverse comprising of Hindu, Muslim and Christians. There has always been animosity between the indigenous people and other communities. However, society has become more liberal but the values of beliefs of the indigenous people still hold a lot of importance which is reflected by their traditional beliefs. The purchasing power of the overall population is moderate.
Technological
Technologically Fiji is quite superior and can be compared with the developing countries and this is definitely a positive for the organization.
Legal
Regulatory efficiency of the country is still average as even though the cost of setting up a new business was made low. However, labour regulations are still rigid and the government has been unable to develop a labour market that is efficient. Taxation has a major impact on the corporate organizations as government has imposed various kinds of taxation policies for revenue collection.
Environmental
The environment laws are effective and organization focuses on protecting their natural environment as tourism is one of the major revenue generations streams for the organization. Therefore, the rules and laws for the automotive industry are also strict.
Table 1: Pestle
Source: (Heritage.org 2018)
Porter’s Five Forces
Supplier power
The power of the suppliers is moderate as there are large number of suppliers in the market.
Buyer power
The buyer’s power is low as there are limited number of companies in the automotive industry
Threat of new entrant
The threat of new entrant in the market is still low even though the government has taken initiatives to facilitate starting up of new businesses. However, there have been significant improvement in business environment.
Threat of substitution
The threat of substitution is moderate as there are other companies in the automotive industry catering similar products to similar target segment.
Competitive rivalry
The competitive rivalry is moderate where there are other companies catering to the same market segment.
Table 2: Porter’s five forces
Source: (Heritage.org 2018)
SWOT Analysis
Strength
Weaknesses
The organization provides high quality service and products to their clients
The cost of import for the company is low so they have higher profit margin than the other companies
High entry barrier in the market so it is difficult for new companies to set up businesses and take over the market
The threat of substitution is low as the organization deals with variety of products and has a strong hold on the market in Fiji.
The organization still has bare minimum number of employees and requires more workforce for business expansion
The diversity in workforce is low which affects the organizational culture
The organizational hierarchy is not present so conflicts are frequent in the organization
The organization does not have proper financial guidance and lacks manpower in effective handling of capital and available resources.
Lack of effective strategies for effective business growth and sustainability
Opportunities
Threats
The organization has the opportunity of capitalizing on the business environment and technological capabilities of the country.
The expansion opportunities in the local market is also quite high as the government has been facilitating in expansion of local business.
The organization has the opportunity of improving their supply chain process to provide products to their consumers at cheaper prices that their competitors.
The organization can also gain competitive advantage if they are able to export products from other countries having better trade relations with Fiji
The organization can also use the high vacancy of land to expand their business units.
The organization has the opportunity of developing a differentiated market and introduce new product segments.
The political environment of the organization poses a threat for the business as political instability is common in Fiji.
The organizations faces threats due to the natural calamities and in the year of 2016, the cyclone has caused damage to infrastructure and due to the geographical situation, the country will keep on facing such threats in the future.
The organization is dependent on their exports from Japan, Australia and Taiwan so fluctuation in currency poses threats for the organization.
The regulatory efficiency of the country is still moderate and this poses threat due to strict labour laws and lack of availability of labours at lower cost.
Table 3: SWOT
Source: (As created by author)
Strategic Direction
Strategic direction is provides the structure of the internal responsibilities between the organization allocated to each of the departments. This enables the employees to be aware of their objectives and the role they will play in fulfilling the objectives of the organization. The organization will be focused on expanding their business further in the market of Fiji and increase their capacity so that they can cater to more consumers in the market (Whittington 2017). The organization will also focus on identifying the changing needs and wants of the consumers so that they can import products that is in current demand and manage their inventory effectively.
Goals Areas
The company should now mainly focus on expanding their business in the local market and to the foreign market where the market is tax free and they can avail free trade. All Make Autospares Limited will also have to decrease their internal cost by introducing innovation into their supply chain process so that they can increase their profit margin (Bryson 2018). The organization should also aim big to become a transnational company and compete with the big players in the market. The organization will also have to improve the organizational structure so that they can be more flexible in dealing with the macro environment changes in the market.
Service Delivery
The organization will aim to provide the best possible services to their consumers at all times. In order to achieve this, the organization will provide services to their consumers 7 days a week and will also provide personalised services if needed.
Objectives
Employment support
The organization will provide opportunities to people that are not qualified to help them develop skills as required for the job so that they can be used effectively. The organization will provide more job opportunities to the local population as they have been expanding their business in Fiji.
Service Delivery Capacity Building
The company will make use of business data to analyse the needs of the consumers and manage their inventory effectively. This will enable them to maintain the optimum level of the inventory at all times.
Human resources
The organization will be developing an effective workforce by proving them with adequate training and conducting review on their performance on a regular basis. This will enable the firm to make their workforce more effective. The objectives and goals of the company will be communicated to the employees so that they can understand the expectations from them.
Resource Development
The organization will have to develop the strategic plan based on the developed strategic. They will expand both locally and globally so they need to develop resources in accordance to this goal. This will consist of increasing the workforce and developing effective relationships with foreign companies to enter the markets effectively. The organization will increase their product line and bring in other products as per the needs of the local market and similarly will develop inventory in the foreign markets based on the requirements of the target market.
Strategic Action Plan Focus by Year
Year
List of activities
1
Organizing a meeting with all the stakeholders regarding customer service
Discuss the findings of the situational analysis to identify suitable strategies
Updating the available resources and infrastructure of the organization
Appoint more staffs and management level employees especially in finance department to manage capital in a better way and avoid the monetary risk factors
2
Introducing new products in the market based on the changing needs of the consumers
Identify the products that are high in demand
Manage inventory accordingly
Introduce training and employee engagement programs and use motivation strategies
Improve diversity within the organization by hiring people from different ethnic backgrounds
Continuous monitoring of the organization processes to improve efficiency at all times.
3
Incorporating new technologies within the organizational processes
Expanding in the overseas market and start ecommerce
Analyse the workplace culture to check the progress in the department
Identify new target market and look for finance or business partners in foreign market
Improvement in the logistics services
4
Evaluate the success of the strategies in the last 3 years
Conducting market research to identify the changing needs both foreign and local
Readjust to the new market position
5
Develop a report on the activities in the past 4 years
Develop a new strategic plan based on the gaps in organizational strategies
Improvement in workforce skill level
Focus on continuous development and optimal use of available resources
References
Allmake.com.fj 2018. All Make Autospares – Fiji. [online] Allmake.com.fj. Available at: https://allmake.com.fj/ [Accessed 23 Aug. 2018].
Bryson, J.M., 2018. Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement. John Wiley & Sons.
Haines, S., 2016. The systems thinking approach to strategic planning and management. CRC Press.
Heritage.org 2018. Fiji Economy: Population, GDP, Inflation, Business, Trade, FDI, Corruption. [online] Heritage.org. Available at: https://www.heritage.org/index/country/fiji [Accessed 23 Aug. 2018].
McLean, M., 2018. Understanding your economy: Using analysis to guide local strategic planning. Routledge.
Whittington, R., 2017. Comments on ?Multinational Strategic Planning: Matching Central Expectations to Local Realities?, Theodore T. Herbert. Long Range Planning, Volume 32, Issue 1, 19 March 1999, Pages 81–87. Long Range Planning, 50(1), pp.33-35.
Wolf, C. and Floyd, S.W., 2017. Strategic planning research: Toward a theory-driven agenda. Journal of Management, 43(6), pp.1754-1788.
Ziegler, F., Groen, E.A., Hornborg, S., Bokkers, E.A., Karlsen, K.M. and de Boer, I.J., 2018. Assessing broad life cycle impacts of daily onboard decision-making, annual strategic planning, and fisheries management in a northeast Atlantic trawl fishery. The International Journal of Life Cycle Assessment, 23(7), pp.1357-1367.
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