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ITC563 : IT Management Issues

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ITC563 : IT Management Issues

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ITC563 : IT Management Issues

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Course Code: ITC563
University: Charles Sturt University is not sponsored or endorsed by this college or university

Country: Australia

The Journal function in Interact2 must be used. External journal sites are not permitted. If your country geo-blocks Interact2 website or your circumstance prevents you from accessing the Internet (eg. due to a disability or if you are in a correctional centre), please contact your lecturer immediately. If it is an office/organisation firewall preventing access, you must find an alternative Internet access point to complete this task.Describe in the usage and value of information and communication technology in the everyday business operation of a travel agency.Write this in your journal entry on Interact2. Substantiate your claim above (importance/impact role of communication in a business/education), with references to similar cases available in journals which explains the value of this information to the organisation. You may include information of any business/education project (eg. library system, international recruitment, etc). This task must be completed by the date due – when the marker will access the published site.

Information and communication technology or ICT is the perfect integration of telecommunications as well as computers to enable all the users for accessing, transmitting, storing and manipulating the information or data (Marchewka, 2014). The proper convergence of the several computer networks and telephonic networks could be eventually done by single cabling and link systems. The business operations can be well executed with ICT. This report will be providing a brief outline about the use and valuing of ICT in the travel agency.
Use and Value of ICT in Travel Agency
ICT or information and communication technology can be used within several industries to properly execute the several business processes or operations (Eason, 2014). The information is well stored and recorded and hence the proper execution of business processes or operations is easier in every business. The specific travel technology can be defined as the vital application of information technology in the industry of travel and tourism. The most effective form of this travel technology is the tracking of flights. These flights can be tracked with information and communications technology (Xiang, Magnini & Fesenmaier, 2015). The travel technology mainly includes system of computer reservation and hence broad range of applications can be represented.
The use and valuing of information and communication technology for better execution of business processes within travel agency are as follows:
i) Better Communication: The most significant use of ICT in travel agencies is better communication (Bilbao-Osorio, Dutta & Lanvin, 2013). ICT helps the users with better communication for their clients. The connection with the other members and clients can be done easily.
ii) Easier Data Access: The data can be easily accessed by ICT. The access of data is termed as vital for all the travel agencies. Thus, this utilization and valuing of ICT is needed for all the business processes of the travel agency.
iii) Storing of Data: The next significant use of ICT in travel agency is the easy storing of data (Xiang, Magnini & Fesenmaier, 2015). The specific travel agency needs to store their vital information and data regarding all the clients or their business details. Thus, storing of data is vital  for the travel agencies.
iv) Cost Effective: The fourth advantage of information and communication technology is its cost effectiveness. ICT makes every business process cost effective and lack of complexities. Thus, it has a major usage for the business processes of travel agency.
v) Competitive Advantages: ICT is responsible for helping the travel agencies in achieving competitive advantages (Bilbao-Osorio, Dutta & Lanvin, 2013). Hence, they can outperform the competitors perfectly.
Therefore, conclusion can be drawn that IT is the proper usage of several computers and systems that helps to complete the data operation in any particular enterprise of business. Information technology is the typical subset of information and communication technology. All the enterprise software, middleware, audio-visual systems and computers are well used by users with the help of ICT. The above report has outlined the significant description of the perfect utilization as well as valuing of information and communication technology within the business processes of any travel agency.
Bilbao-Osorio, B., Dutta, S., & Lanvin, B. (2013, April). The global information technology report 2013. In World Economic Forum (pp. 1-383).
Eason, K. D. (2014). Information technology and organisational change. CRC Press.
Marchewka, J. T. (2014). Information technology project management. John Wiley & Sons.
Xiang, Z., Magnini, V. P., & Fesenmaier, D. R. (2015). Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet. Journal of Retailing and Consumer Services, 22, 244-249.

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