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HAT303 Hotel Operations Management

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HAT303 Hotel Operations Management

0 Download5 Pages / 1,035 Words

Course Code: HAT303
University: Kaplan Business School

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Country: Australia

Question:
The purpose of this group portfolio pitch is to develop students’ skills in developing solutions for typical problems in hotel and accommodation management. This will enable students to apply learned accommodation management concepts to a business case within a safe learning environment. More importantly, this is a fantastic opportunity for students to develop essential group work skills that are such a necessity in today’s Tourism and Hospitality Industry.Students will be placed into groups of three to four members (no more). Once you have been assigned to a group, you then need to get acquainted with the rest of the members and choose your team leader.
Your team is then required to provide a pitch addressing security concerns in accommodation sector by examining the recent mass shooting incident in which a gunman opened fire on a crowd of concertgoers at a music festival on the Las Vegas Strip in Nevada, leaving 58 people dead and 851 injured.
Answer:

Accommodation is fundamental need of any tourism movement as taking rest is necessity of every tourist on  tour.
The accommodation sector includes hotels, motels, lodges , resorts and others .This presentation discusses about the security threats associated with the accommodation  sector (AlBattat and Mat Som 2013).The presentations provides action based solution to mitigate breach of security associated with accommodation sector.
Criminal activities
Natural Disaster
Sabotage
Terrorism (Paraskevas  2013)
Accidents like fire and others (Paraskevas, and Altinay 2013)
There have been many incident in the recent years which involved breach of security in the accommodation industry .One such incident involved a criminal activity that took place in Las Vegas Strip ,Nevada, US.The catastrophic incident took lives of 58 people and lead to injury of 851 people .
Nevada’s Gun laws
Surveillance of Hotels (Kim, Lee and Ham 2013)
Quality of personnel being hired for security (Chan and Lam 2013)
Balance between guest privacy and security concern
The security and safety of the visitors in the accommodation sector is of utmost importance.
Due to several incidents of security breach in the accommodation industry the hotel occupancy rates have dropped down drastically (Baker 2014).If proper measures are not taken it is expected to drop down even more in the future considering the historically slower growth of the foreign arrivals .
It has become a necessity to project a business-as-usual image and ensure tighter security measures are undertaken by the government.
If the guests encounter security issues in a hotel they would prefer to stay in some other hotel incurring loss to the hotel.
On the other hand if no issues of security are faced by the visitor and they feel safe ,it would lead to guest satisfaction and goodwill of the customers will result in goodwill of the hotel. Guest satisfaction leads to profit maximization (Berezan, Raab,  Yoo and Love 2013).
Safe and secure environments for visitors is a determinant for the success and failure of a hotel.
The incidents like Las Vegas shooting raise serious security concerns related to accommodation sector .
These incidents have  negative impacts in the growth of accommodation industry . 
The management of the accommodation services should undertake action based solutions in order to prevent ncidents like Las Vegas shooting .
Some of the action based solutions are installation of metal detectors and baggage screening, changes in laws and  regulations and improvement of surveillance system of hotels . 
Many hotels lacks the provision of some important security devices like metal detectors and baggage screening .
Devices like handheld and standing metal detectors are electronic devices that detects the presence of metals nearby like guns or any other weapons .Its is essential security device for maintaining safety and security in hotels .
Baggage screening is a procedure where the luggage of the guests are electronically screened before they check-in the hotel rooms (Turcsany,  Mouton and Breckon,  2013) .
The purpose of baggage screening is detection of weapons, explosives ,dangerous articles and other dangerous devices .
The gun laws in Nevada ,USA, where the Las Vegas shooting incident occurred  has  one most relaxed gun laws in the world .
People can carry weapons in Nevada without any permit as it is legal .The owners of the guns does not require any licenses for their weapons (Wolfson, Teret, Azrael and Miller 2017) . Even , possession of machine guns and semi automatic weapons is legal in Nevada .
The gun laws in Nevada needs to be changed and made more stringent immediately, so all the possessors of weapons are registered and possession of weapons, which  caused severe incidents like Las Vegas shooting ,is made a difficult affair .
The surveillance systems present in hotels is not sufficient to maintain safety and security in hotels .
The surveillance system in hotels should be more updated and improved  in order to provide better security to the hotels .
They should review their security procedures and system .The management of the hotels must ensure that the they offer comprehensive surveillance system in hotels with the latest technological sophistications .
Conclusion
Security in accommodation industry is considered a major concern for the visitors staying at the hotel .All the hotel should undertake security and safety measures irrespective of their size and level of security .They should undertake proper security measures to prevent incidents like Las Vegas mass shooting incident from Mandalay Bay hotel .
References
AlBattat, A.R. and Mat Som, A.P., 2013. Emergency preparedness for disasters and crises in the hotel industry. Sage Open, 3(3), p.2158244013505604.
Baker, D.M.A., 2014. The effects of terrorism on the travel and tourism industry. International Journal of Religious Tourism and Pilgrimage, 2(1), p.9.
Berezan, O., Raab, C., Yoo, M. and Love, C., 2013. Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return. International Journal of Hospitality Management, 34, pp.227-233.
Chan, E.S. and Lam, D., 2013. Hotel safety and security systems: Bridging the gap between managers and guests. International Journal of Hospitality Management, 32, pp.202-216.
Dube, A., Dube, O. and García-Ponce, O., 2013. Cross-border spillover: US gun laws and violence in Mexico. American Political Science Review, 107(3), pp.397-417.
Kim, H.B., Lee, D.S. and Ham, S., 2013. Impact of hotel information security on system reliability. International Journal of Hospitality Management, 35, pp.369-379.
Mandalaybay.com. (2018). Mandalay Bay Resort and Casino, Las Vegas.
Paraskevas, A. and Altinay, L., 2013. Signal detection as the first line of defence in tourism crisis management. Tourism Management, 34, pp.158-171.
Paraskevas, A., 2013. Aligning strategy to threat: a baseline anti-terrorism strategy for hotels. International Journal of Contemporary Hospitality Management, 25(1), pp.140-162.
Turcsany, D., Mouton, A. and Breckon, T.P., 2013, February. Improving feature-based object recognition for X-ray baggage security screening using primed visualwords. In Industrial Technology (ICIT), 2013 IEEE International Conference on(pp. 1140-1145). IEEE.
Wolfson, J.A., Teret, S.P., Azrael, D. and Miller, M., 2017. US public opinion on carrying firearms in public places. American journal of public health, 107(6), pp.929-937.
Zaitseva, N.A., Kozlov, D.A. and Nikolskaya, E.Y., 2017. Evaluation of the competencies of graduates of higher educational institutions, engaged in the training of personnel for tourism and hospitality. Eurasian Journal of Analytical Chemistry, 12(5b), pp.685-695.

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