Question? Call Us  +1 (817) 546-4770

CUC107 Applying Cultural Capabilities Report

Academic Anxiety?

Get an original paper within hours and nail the task

156 experts online

Free Samples

CUC107 Applying Cultural Capabilities Report

.cms-body-content table{width:100%!important;} #subhidecontent{ position: relative;
overflow-x: auto;
width: 100%;}

CUC107 Applying Cultural Capabilities Report

0 Download7 Pages / 1,662 Words

Course Code: CUC107
University: Charles Darwin University

MyAssignmentHelp.com is not sponsored or endorsed by this college or university

Country: Australia

Question:
Identify the behaviours and scenarios in the video that are evidence of the cultural safety issues and cultural capability displayed in the video
Answer:
Introduction
Communication in an organization is very essential in the way employees relate to each other and how they relate to the clients and customers. In Fawlty Towers, Communication Problems, Handling Complaints, Season 2 Episode 1, there is really a communication breakdown between the four characters shown in the video. The background on this video depicts cultural communication in a workplace and the impact it has on the communication process (Ekdale, Singer, Tully, & Harmsen, 2015).

Background 

The background of the video is a hotel setup where a lady receptionist attends to a gentleman in the waiting area. While he is waiting to be served, a lady interrupts and demands to be served where the employee tells her to wait because she is serving the gentleman. Out of respect and courtesy, the gentleman requests the receptionist to serve the hectic lady and she is served. After she is given the change, Mrs. Richards comes back demanding to know the room services allocated to her. She interrupts and says she has to be served to the end. Mr. Thorsten, the gentleman being served is quite waiting for the reception to finish with him. In the process Mr. Manuel, a Spanish janitor who isn’t really knowledgeable in talking English comes to the reception and is told to assist Mrs. Richards. She cannot here or understand what she is talking about and in that process there is intercultural communication breakdown (Johnson, Simmons, & Sullivan, 2017).
Aim
The aim of the topic is to show cultural capabilities in intercultural communication barriers and how someone is supposed to engage in order to clearly and effectively get the communication. The analysis of the unsafe space will need an improvement where appropriate.   
Scope
The report will focus on the video scenes where;

Mrs Richards interrupts the receptionist serving Mr Thorsten.
Manuel communication breakdown with Mrs Richards
The receptionist directing Manuel to serve Mrs Richardson despite knowing clearly that he know not how to communicate in English.
The last scene where the three do not entirely understand what each is talking about.
The altercations between Mrs Richards and the receptionist.

The communication between Mr Thorsten and the receptionist depicts a safe space where the two engage each other while also having progressive communication. The unsafe space is shown in the scene where there is breakdown in communication between all the characters. This sis entirely shown by Mrs Richards, Mr. Manuel and the receptionist who is arguably angry with the impatience and lack of courtesy shown by Mrs Richardson.
Summary And Observations
Summary Of The Video Clip: 
Communication in an organization is very essential in the way employees relate to each other and how they relate to the clients and customers. In Fawlty Towers, Communication Problems, Handling Complaints, Season 2 Episode 1, there is really a communication breakdown between the four characters shown in the video. The background or setting of the video is a workplace setting.
The background of the video is a hotel setup where a lady receptionist attends to a gentleman in the waiting area. While he is waiting to be served, a lady interrupts and demands to be served where the employee tells her to wait because she is serving the gentleman. Out of respect and courtesy, the gentleman requests the receptionist to serve the hectic lady and she is served. After she is given the change, Mrs. Richards comes back demanding to know the room services allocated to her. She interrupts and says she has to be served to the end. Mr. Thorsten, the gentleman being served is quite waiting for the reception to finish with him. In the process Mr. Manuel, a Spanish janitor who isn’t really knowledgeable in talking English comes to the reception and is told to assist Mrs. Richards.
 The relevant information to understand is the inter cultural communication is the safe and the unsafe space and the intercultural communications shown in the TV show (Mead, & Byers, 2015). . 
Identification of key characters

The receptionist
Richards
Mr Manuel
Mr Thorsten  

Observations: 
Lack of cultural intelligence, communication breakdown and physical factors depict either the safe or unsafe space displayed in the video.  

Scene description time in sequence

Column heading eg Sign of empathy

Column heading eg Body language

Column heading eg Voice Tone

 

0: 43

Sign of good communication

Mr Thorsten and the receptionist shows a very good body language

Calm tone in voice and communication

 

1: 06

Bad communication

Mrs Richards and the receptionist show a bad body language

Aggressive tone and un calm communication.

 

1: 38

Bad communication

Mrs Richards and the receptionist show a bad body language

Aggressive tone and un calm communication.

 

2;00

Sign of good communication

Good body language

Calm voice while the receptionist is giving Mr  Manuel instructions

 

2: 20

Bad communication

Bad body language

The two cant engage each other due to lack of understanding

 

3:00

Bad communication

Body language

The receptionist, Mrs Richards and Manuel have aggressive tones and can’t communicate with each other.

 

Analysis  
In early part of the video, the receptionist shows a high level of cultural intelligence by serving Mr. Thorsten by adjusting her behavior with a calm tone and a direct eye contact. She becomes aware that the gentleman has never been in this hotel again and she wants to has never been here again and wants to get the best service as he was waiting. This is an instant effect to the gentleman, Mr Thorsten who is visibly relaxed and begins to talk. Later in the video as Mrs Richards interrupts, the receptionist defines here awareness to cultural change in communication by trying to explain to the lady that she should wait. It is culturally intelligent for the receptionist to change to another culture and engage the stubborn Mrs. Richards. The receptionist shows that she is reading another person’s uncomfortable body language and adjust her approach appropriately for Mr Thorsten to feel safe in that environment. This is one way for the receptionist to make the customers feel safe as they are served in the hotel (Salazar, & Lant, 2018). 
This example shows ab example of a culturally intelligent employee shown in the video as she engages both an aggressive client and a calm client. She is able to serve both of them albeit hardly to the lady. The cultural intelligence in the video is also shown when she directs Manuel to assist Mrs Richards knowing clearly that he cannot be able to serve her. Mrs Richards and Manuel do not understand each other.
Empathy 
Empathy is shown in the video where the secretary serves both Mr. Thorsten and Mrs Richards while engaging as the body language indicates. 
Intercultural communication
The video in the scene where Manuel appears. After she is given the change, Mrs. Richards comes back demanding to know the room services allocated to her. She interrupts and says she has to be served to the end. Mr. Thorsten, the gentleman being served is quite waiting for the reception to finish with him. In the process Mr. Manuel, a Spanish janitor who isn’t really knowledgeable in talking English comes to the reception and is told to assist Mrs. Richards. 
Awareness of Body Language,
Awareness of the body language is depicted in all the scenes. Firstly, this is when the receptionist is serving Mr. Thorsten. He is calm and listens to her while being served. He portrays a cool and composed demeanor that is ready to be served. The receptionist is aware of that and the sends Mr. Manuel to serve Mrs Richards. The awareness of the body language is shown when Mrs. Richards is being served. The receptionist is aggressive and has an aggressive body language while serving Mrs Richards while she has a calm body language while serving Mr. Thorsten.

Recommendations

In intercultural communication, the body languages have to be observed in safe and unsafe spaces. In the workspace, the receptionist is calmly dealing with Mr Thorsten and should finish serving him so that she can serve Mrs. Richards. She should calmly tell the lady to wait while she complete to serve the gentleman. It is important to note that the body language of the three main characters in the video, Mrs. Richards, Mr Manuel and the receptionist are have a bad body language. They cannot understand each other due to intercultural communication barriers. They are not attentive to what each is saying unlike when the receptionist is speaking to Mr. Thorsten. The recommendation is to be attentive in listening and having a good body language while communicating (Sarooghi, Libaers, & Burkemper, 2015).. Allowing one to speak while listening and answering after is good for intercultural communication.
Conclusion
In conclusion, intercultural communication is determined by a number of factors. They include; body language, tonal variation, and language awareness. For understanding one another, the tone should be good, the people communicating should understand one another and the body language should depict a person willing to communicate to each other. The background on this video depicts cultural communication in a workplace and the impact it has on the communication process.  
References
Ekdale, B., Singer, J. B., Tully, M., & Harmsen, S. (2015). Making change: Diffusion of technological, relational, and cultural innovation in the newsroom. Journalism & Mass Communication Quarterly, 92(4), 938-958.
Johnson, M. A., Simmons, W. M., & Sullivan, P. (2017). Lean technical communication: Toward sustainable program innovation. Routledge.
Mead, M., & Byers, P. (2015). The small conference: An innovation in communication. Walter de Gruyter GmbH & Co KG.
Salazar, M., & Lant, T. (2018). Facilitating Innovation in Interdisciplinary Teams: The Role of Leaders and Integrative Communication. Informing Science: The International Journal of an Emerging Transdiscipline, 21, 157-178.
Sarooghi, H., Libaers, D., & Burkemper, A. (2015). Examining the relationship between creativity and innovation: A meta-analysis of organizational, cultural, and environmental factors. Journal of business venturing, 30(5), 714-731.

Free Membership to World’s Largest Sample Bank

To View this & another 50000+ free samples. Please put
your valid email id.

E-mail

Yes, alert me for offers and important updates

Submit 

Download Sample Now

Earn back the money you have spent on the downloaded sample by uploading a unique assignment/study material/research material you have. After we assess the authenticity of the uploaded content, you will get 100% money back in your wallet within 7 days.

UploadUnique Document

DocumentUnder Evaluation

Get Moneyinto Your Wallet

Total 7 pages

PAY 4 USD TO DOWNLOAD

*The content must not be available online or in our existing Database to qualify as
unique.

Cite This Work
To export a reference to this article please select a referencing stye below:

APA
MLA
Harvard
OSCOLA
Vancouver

My Assignment Help. (2020). Applying Cultural Capabilities Report. Retrieved from https://myassignmenthelp.com/free-samples/cuc107-applying-cultural-capabilities-report/intercultural-communication.html.

“Applying Cultural Capabilities Report.” My Assignment Help, 2020, https://myassignmenthelp.com/free-samples/cuc107-applying-cultural-capabilities-report/intercultural-communication.html.

My Assignment Help (2020) Applying Cultural Capabilities Report [Online]. Available from: https://myassignmenthelp.com/free-samples/cuc107-applying-cultural-capabilities-report/intercultural-communication.html[Accessed 18 December 2021].

My Assignment Help. ‘Applying Cultural Capabilities Report’ (My Assignment Help, 2020) accessed 18 December 2021.

My Assignment Help. Applying Cultural Capabilities Report [Internet]. My Assignment Help. 2020 [cited 18 December 2021]. Available from: https://myassignmenthelp.com/free-samples/cuc107-applying-cultural-capabilities-report/intercultural-communication.html.

×
.close{position: absolute;right: 5px;z-index: 999;opacity: 1;color: #ff8b00;}

×

Thank you for your interest
The respective sample has been mail to your register email id

×

CONGRATS!
$20 Credited
successfully in your wallet.
* $5 to be used on order value more than $50. Valid for
only 1
month.

Account created successfully!
We have sent login details on your registered email.

User:

Password:

MyAssignmenthelp.com is a top essay writing service in Australia. We provide essay outline template, proper essay formats along with guidance on how to write a quality essay. Our essays have much better insights, better formatting and better introduction and essay conclusion. We provide comprehensive essay paper help with the help of our 3000+ talented essay writers. Our native essayists provide all kinds of college essays, argumentative essays, critical essays and lot more strictly within the guideline, completely flawless.

Latest Management Samples

div#loaddata .card img {max-width: 100%;
}

MPM755 Building Success In Commerce
Download :
0 | Pages :
9

Course Code: MPM755
University: Deakin University

MyAssignmentHelp.com is not sponsored or endorsed by this college or university

Country: Australia

Answers:
Introduction
The process of developing a successful business entity requires a multidimensional analysis of several factors that relate to the internal and external environment in commerce. The areas covered in this current unit are essential in transforming the business perspective regarding the key commerce factors such as ethics, technology, culture, entrepreneurship, leadership, culture, and globalization (Nzelibe, 1996; Barza, 2…
Read
More

SNM660 Evidence Based Practice
Download :
0 | Pages :
8

Course Code: SNM660
University: The University Of Sheffield

MyAssignmentHelp.com is not sponsored or endorsed by this college or university

Country: United Kingdom

Answers:
Critical reflection on the objective, design, methodology and outcome of the research undertaken Assessment-I
Smoking and tobacco addiction is one of the few among the most basic general restorative issues, particularly to developed nations such as the UK. It has been represented that among all risk segments smoking is the fourth driving purpose behind infections and other several ailments like asthma, breathing and problems in the l…
Read
More
Tags:
Australia Maidstone Management Business management with marketing University of New South Wales Masters in Business Administration 

BSBHRM513 Manage Workforce Planning
Download :
0 | Pages :
20

Course Code: BSBHRM513
University: Tafe NSW

MyAssignmentHelp.com is not sponsored or endorsed by this college or university

Country: Australia

Answer:
Task 1
1.0 Data on staff turnover and demographics
That includes the staffing information of JKL industries for the fiscal year of 2014-15, it can be said that the company is having problems related to employee turnover. For the role of Senior Manager in Sydney, the organization needs 4 managers; however, one manager is exiting. It will make one empty position which might hurt the decision making process. On the other hand, In Brisba…
Read
More

MKT2031 Issues In Small Business And Entrepreneurship
Download :
0 | Pages :
5

Course Code: MKT2031
University: University Of Northampton

MyAssignmentHelp.com is not sponsored or endorsed by this college or university

Country: United Kingdom

Answer:
Entrepreneurial ventures
Entrepreneurship is the capacity and willingness to develop, manage, and put in order operations of any business venture with an intention to make profits despite the risks that may be involved in such venture. Small and large businesses have a vital role to play in the overall performance of the economy. It is, therefore, necessary to consider the difference between entrepreneurial ventures, individual, and c…
Read
More
Tags:
Turkey Istanbul Management University of Employee Masters in Business Administration 

MN506 System Management
Download :
0 | Pages :
7

Course Code: MN506
University: Melbourne Institute Of Technology

MyAssignmentHelp.com is not sponsored or endorsed by this college or university

Country: Australia

Answer:
Introduction
An operating system (OS) is defined as a system software that is installed in the systems for the management of the hardware along with the other software resources. Every computer system and mobile device requires an operating system for functioning and execution of operations. There is a great use of mobile devices such as tablets and Smartphones that has increased. One of the widely used and implemented operating syste…
Read
More
Tags:
Australia Cheltenham Computer Science Litigation and Dispute Management University of New South Wales Information Technology 

Next

Need an essay written specifically to meet your requirements?

Choose skilled experts on your subject and get an original paper within your deadline

156 experts online

Your time is important. Let us write you an essay from scratch

Tips and Tricks from our Blog

PROJ6016 Employer Based Project

Free Samples PROJ6016 Employer Based Project .cms-body-content table{width:100%!important;} #subhidecontent{ position: relative; overflow-x: auto; width: 100%;} PROJ6016 Employer

Read More »

PPMP20009 Marking Rubric

Free Samples PPMP20009 Marking Rubric .cms-body-content table{width:100%!important;} #subhidecontent{ position: relative; overflow-x: auto; width: 100%;} PPMP20009 Marking Rubric

Read More »