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COMM 130 Interpersonal Communication

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COMM 130 Interpersonal Communication

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COMM 130 Interpersonal Communication

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Course Code: COMM130
University: Canada College

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Country: Canada

Question:

one that illustrates the worst approach to communication in the scenario and then one that illustrates the best approach.In the scenario with a positive outcome, you must effectively apply textbook concepts to resolve the conflict.
the excerpts from the “worst” and “best” communication scenarios provides insight into how to format your script. The two scripts should follow the same general scenario, but understandably the two scriptswill have different outcomes based on the application of different communication principleDoes the scenario we created allow us to demonstrate our understanding of multiple chapters?
Is this situation relevant to the workplace?
Is our scenario clear?
Does it include a conflict?
Do we need to provide more detail or do we need to reduce complexity in our scenario? 

Answer:

Worst communication
In the morning shift in mental ward…
Nurse: “yeah come in and take a seat.”
The nurse addresses to the patient with an angry look which is not polite (DeVito et al., 2016, p.224).
Patient: “No I will not sit.”
The patient did not greet the nurse back and stood by the table side with a look of irritation in the eyes. The patient was murmuring by himself.
Nurse: “Stop murmuring and stay silent for the next twenty minutes till the senior doctor comes in for your checkup.”
Here, the nurse speaks with rudeness and she stood by the door, waiting for the senior doctor. This shows the nurse is not willing to attend the drug addict patient (DeVito et al., 2016, p.240).
Patient: “Tell your doctor to come quickly. I do not have an entire day to waste for your checkup drama.”
Here, the patient becomes aggressive while waiting in the ward and speaks with his mouth full of smoke, his eyes are popping out red.
Nurse: “Look, I have other patients to look after.” “You are no famous personality that the doctor will keep waiting for you. Behave properly and speak softly.”
Here, it shows that the nurse is reluctant to listen to this patient and is trying to move to the other wards to avoid the patient (DeVito et al., 2016, p.102).
Patient: “First you give me a dose of cocaine or else I will threw all threw all these documented files into the backyard.”
The patient becomes excited due to drug dependent mental instability. He feigns to throw away the files through the window.
Nurse: “Do not touch any of the documents on the table. If you do not sit patiently I will give you a sedative injection.”
The nurse comes running and speaks loudly at the patient, which is not an empathetic manner to approach any mental patient.
Good communication
Nurse: “Good morning! Please have a seat.”
The nurse stands up and greets the patient cordially. This is a polite gesture (DeVito et al., 2016, p.213).
Patient: “I will not sit here.”
Nurse: “How have you been feeling these days? Did you take your medicines regularly?”
The nurse expresses care and concern for the patient (DeVito et al., 2016, p.251).
Patient: “I feel a little better, although visions still appear after taking these medicines at night. I feel restless.”
The patient becomes weakened while describing his problems.
Nurse: “What kind of visions do you get nowadays? Are they related to any of your childhood incidents? Do you feel any pain in your head when you see those visions?”
The nurse becomes empathetic and tries to understand his situation more deeply. This is the appropriate concerning approach a patient expects in a state of drug addiction (DeVito et al., 2016, p.222).
Patient: “I do not remember anything about the visions. They just appear and fade away. I feel so afraid.”
The patient expresses fear; he seems to ask for help to remove all these visions. He speaks in a calm and composed manner.
Nurse: “Please do not stress yourself. Take a deep breath. Please have a glass of water. Lie down on the bed and take rest for a while. Do not exert yourself too much.”
The nurse tries to relieve the patient’s mental state, taking care that he does not become weak and emotionally down.
The patient lies down on the bed as the nurse said.
Nurse: “I am giving you an injection. You will feel better than before. Please wait here till senior doctor comes. Stay relaxed and keep your eyes closed.”
The nurse presents a polite and patient gesture (DeVito et al., 2016, p.226). She attended the patient with care till the arrival of the senior doctor.
References
DeVito, J. A., Clark, D., & Shimoni, R. (2016). Messages: Building interpersonal communication skills. (5th edition), Toronto, Canada: Pearson.

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