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BUSN 221 Organizational Behaviour

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BUSN 221 Organizational Behaviour

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BUSN 221 Organizational Behaviour

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Course Code: BUSN 221
University: Centennial College is not sponsored or endorsed by this college or university

Country: Canada

You are required to present a reflective writing report on one (1) of the following three (3) topics:
How has the learning of OB impacted on your thinking, behaviour and approaches both as an individual and as a team member?
Reflect on an incident you have involved in or witnessed in a work environment in the past. What should have been done differently, drawing on OB theories and concepts?
Reflect on both your individual and your team’s work in this semester. What would you do differently if you had to repeat the work, using the OB theories and concepts to support your reasoning?


Organizational Behavior
Topic- Reflection on Incident Witnessed by me in the Past in Work Environment
Description of the Situation
The essay helps in the entire analysis along with reflection of the incident which has been faced by me along with my other fellow colleagues. The situation which was faced by me in the past in the workplace was relating to the cost cutting which was started by the organization. The rate of the turnover was increased suddenly among the different employees and this affected the morale of the other employees as well and there was resistance of change among employees.
In this report, the different kinds of analysis of the detailed description of the situation and the comparison of the experiences and expectations was done. Proper connections which is inclusive of the evaluation of behaviour along with identification of gaps is required to be identified. Proper action plan is being created which will help in managing the different future actions.
Account of what you did or what happened
While I was working with the respective organization, there was a situation in which there was cost cutting in the organization. The higher authorities of the company noticed that there were few positions in the organization which can be automatized and human labour is not required. While there was a turnover of the employees, there were few employees who were sacked were the talented employees and they helped in increasing the productivity in the organization. Due to such situation in the organization, the existing employees were not happy and they were resistant to the change which was taking place and this increased the downfall of the company in a negative manner.
Reflection on action
From the entire incident, the worst aspect which I felt is that there was no such inclusion of the decisions of the employees in the major processes. There was no such motivation among the employees as I felt that there was no such career development and succession planning in the entire organization. However, on the other hand, the situation was of huge advantage for the organization as the system was becoming automatized and this increased the overall profitability of the organization in a positive manner.
From the incident, I feel that for the organization, the employees are the major assets as they are the ones who will intensify the productivity of the company in anoptimistic manner. The motivation which can be financial or non-financial in nature is required to be provided to the employees which will aid in handling the different kinds of processes successfully. However, the respective association wanted the success of the firm and the higher authorities did not care about the welfare of the employees.
After the respective incident, I was not happy working in the work environment of the company and this affected my performance in a negative manner as well. From the incident, I felt that the organization did not care about the employees who are working in the organization and this was the most negative approach which the employees may face while working in a respective work environment. There was no such job satisfaction in the respective job and the needs of the employees were not being taken care by the supervisors or the managers.
I feel that as per the Maslow’s hierarchy theory, the needs of the employees should be taken care effectively as this will motivate the employees and this will improve the overall performance of the organization as well.
On the other hand, the two-factor theory of Herzberg is required to be considered essential in the organization as this willaid in improving morale of employees along with providing job satisfaction to the different employees in an efficient manner.
The Maslow’s hierarchy theory helps in analysing that the employees are required to be treated in an equal manner (Bourdonand Jaouen 2016). The basic needs are required to be fulfilled effectively as this helps in managing the different tasks in an appropriate manner.
Identification of gaps
The gaps which are being identified are inclusion of the anxiety and uncertainty among the employees in the workplace. There was fear of job loss among the different employees in the workplace which created pressure among them.
These kinds of gaps can be reduced from the workplace with proper enhancement of the communication strategy in the organization. I feel that the employees are required to be included in the change program as this will help in managing and influencing the change with their creative kind of approach along with ideas. This will help in reducing the fear of the unknown and likelihood of the resistance is required to be reduced appropriately.
Action plan for future learning


Person Responsible

Learning or Importance of Goal

Time Frame

Proper planning is essential

HR Manager

This will help the organization in dealing with changes effectively

3 Months

Communicating the Change to the employees

Higher Level Employer

The communication is the major technique which is required to be used in managing the different activities appropriately

2 Months

Training provided to employees along with motivating the employees

Training and Development Manager

The training is essential along with motivating the employees which will improve the overall performance of the tasks performed by the employees

4.5 Months


HR department and training manager

Monitoring the tasks performed by the employees is essential in nature to improve the entire system and this could have been handled in an efficient manner

3.5 Months

From the action plan, this can be analysed that with the implementation of the same, there will be implementation of the Maslow’s Hierarchy Theory along with Herzberg’s Motivation theory among the different employees which will assist in improving the productivity of the association in aoptimisticway (Gerhartand Fang 2015). The respective needs of the employees are required to be taken care which will help in handling the situation in a different and proper manner.
Figure 1: Relationship Between Maslow and Herzberg Motivation Theory
The respective organization needs to handle the different consequences in a positive manner. The flexibility along with training is required to be provided to employees wherein they should be involved in the different tasks performed by them in order to improve the entire situation effectively (Afsar, Badir and Kiani 2016).
Therefore, this can be concluded that the respective situation which occurred in the workplace was not up to the mark. This was the duty of the higher authorities to take care of the motivation which is required to be provided to the different employees in order to improve the entire process effectively. Furthermore, the motivation theories are required to be taken into consideration which helps in managing the different activities effectively.
Furthermore, the action plan has been created which was inclusive of the different kinds of other techniques which could have been done differently and the situation would have changed to a huge extent as well which would be better for the organization and employees in the organization.
References and Bibliography
Afsar, B., Badir, Y. and Kiani, U.S., 2016. Linking spiritual leadership and employee pro-environmental behavior: The influence of workplace spirituality, intrinsic motivation, and environmental passion. Journal of Environmental Psychology, 45, pp.79-88.
Bourdon, I. and Jaouen, A., 2016. Strategic Innovation in Microfirms to Overcome Resistance to Change. Global Business and Organizational Excellence, 35(6), pp.65-74.
Gerhart, B. and Fang, M., 2015. Pay, intrinsic motivation, extrinsic motivation, performance, and creativity in the workplace: Revisiting long-held beliefs.
Hofmann, D.A., Burke, M.J. and Zohar, D., 2017. 100 years of occupational safety research: From basic protections and work analysis to a multilevel view of workplace safety and risk. Journal of Applied Psychology, 102(3), p.375.
Hon, A.H., Bloom, M. and Crant, J.M., 2014. Overcoming resistance to change and enhancing creative performance. Journal of Management, 40(3), pp.919-941.
Massenberg, A.C., Spurk, D. and Kauffeld, S., 2015. Social support at the workplace, motivation to transfer and training transfer: a multilevel indirect effects model. International Journal of Training and Development, 19(3), pp.161-178.
Njoroge, C.N. and Yazdanifard, R., 2014. The impact of social and emotional intelligence on employee motivation in a multigenerational workplace. Global Journal of Management And Business Research.
Whitaker, T., 2018. Leading School Change: How to Overcome Resistance, Increase Buy-In, and Accomplish Your Goals. Routledge.

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