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BSBMGT516 Facilitate Continuous Improvement

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BSBMGT516 Facilitate Continuous Improvement

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BSBMGT516 Facilitate Continuous Improvement

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Course Code: BSBMGT516
University: Victoria University is not sponsored or endorsed by this college or university

Country: Australia


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Evidence of the ability to establish systems and processes for continuous improvement that:

Facilitate effective contributions to and communications about continuous improvement processes and outcomes
Address sustainability requirements
Incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes
Capture insights, experiences and ideas for improvements and incorporate them into the organisation’s knowledge management systems and future planning.

To complete the unit requirements safely and effectively, the individual must:

Explain how systems and procedures can support effective continuous improvement
Explain how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability.


Task 1:  case Study

Methods of utilizing participation techniques with the employees in order to explore the advantages and disadvantages. Identification of the most viable option.

The first participation technique that will be implemented is to empower employees. Incorporating employees during the meeting session will help the management to understand the advantages and disadvantages of the options from the perspective of the employee (Bailey et al. 2018). Apart from that, the managers will be able to enhance the performance Moreover, rotating the leader will further aid this process by enabling all the team members to contribute their fair share. Employee participation can be increased by rotating the position of the project leader.
The most viable approach that can enhance the sale of furniture on a rapid basis includes diversifying the product range in order to include middle and lower range priced good.

Method of initiating continuous improvement related to the selected option. Process of communicating the changes with the stakeholders

In order to ensure the more low and medium ranged products are being manufactured, firstly, employees should be provided with effective training. The effectiveness of the training program should be monitored periodically. Secondly, along with the price range, diversity should be brought in the types of furniture offered to the consumers in order to gain competitive advantage  the invested cost and the revenue obtained after selling lower and middle ranged furniture needs to be tracked by the management in order to assess the amount of profit obtained.
In order to communicate these initiatives with the employees official email can be considered to be an effective communication tool. Meetings should be held with the distributors of raw material in order to let them know about the initiatives to be taken.

 Process of ensuring that the chosen option has met sustainability requirements
Firstly, in order to enhance job satisfaction of the employees and enhance their skill of resource management, employees should be provided with efficient training programmed.
Implement effective strategies to limit the usage of water and energy
Implement the strategy of wood harvesting to combat deforestation.
4. Proposal to senior management outlining how mentoring  along with coaching can enhance current circumstances

The senior management,
In order to deal with the current situation, mentoring and providing coaching to the employees can be considered as one of the most effective remedies of the current decrement in sale of the A2Z organization. Firstly, coaching will help the employees to enhance their working capability and thus will enhance the quality of their work. Secondly, it will provide better understanding of the task to the employees. Having a better understanding of task in turn will enhance their job satisfaction of the employees which will prevent attrition of skilled employees. Finally, mentoring will help in developing the interpersonal skills of the employees. All this will enhance the quality of product offered by the company to the consumers.

Issues associated with the team performance

One of the major problems that have been noticed within the organization includes lack of cultural competence within the employees. Considering the fact that the workforce of A2Z organization is a culturally diverse workforce, cultural conflict is highly common in the organization. /in the following table, the mentioned issues has been analyzed in detail.

What is the impact of the problem?


Conflict within the team resulting in attrition of skilled employees


Skilled Employee attrition may leads to deterioration of the quality of the products resulting in further reduction in sales and loss of revenue

Who is being impacted and how?


All the team members as well as the team leaders are impacted due to the cultural incompetence within the team. Lack of cultural incompetence is adversely affecting the relationship between the employees


The management of the organization is being affected indirectly. Lack of bonding within the team will lower the performance of the team which in turn will adversely affect the company.

What behavior needs to change? Cultural incompetence

Who has the behavior? Some of the employees in the team

Summary statement Cultural competence has the potentially to strengthen the team and thus enhance the performance of the team,. Hence, the management should implement strategy to eradicate the mentioned issue.

Appendix 2


Goal: To enhance the  sales of the product by incorporating products of diverse cost range






Analyzing the  macro environment of the A2Z organization

By conducting PESTLE analysis


2-3 months


Analyzing the price range offered by the competitors to the consumers

With the help of the knowledge management system, Evernote

Team, management

1-2 months


Developing strategies to gain competitive advantage over the competitors

With the help of the knowledge management system, Canva

Team, management

2 months


To  order to enhance the quality of work and cultural competence of the employees

By providing effective training

HR managers and employees

3 months


Process of monitoring operational progress and required adjustment in case of lack of progress detected.

In order to monitor the operational progress, firstly, it is highly crucial to set Key performance indicators. KPI will help the management to keep the track of the performance of each employee. Secondly, periodic meeting should be conducted with the employees in order to understand their weaknesses or issues they are facing. Along with that, the price variation of the competitors should be assessed on a regular basis to understand the current price range of furniture in the market (Armstrong and Taylor 2014).
In case it has been found out that the operational progress is not up to the mark, the loopholes of the action will be detected through regular monitoring. Identification of the loopholes will be followed by actions to eradicate the same. For instance, if employees are found to be facing the issue of cultural incompetence, an on job training and education will be provided to them with the knowledge of the importance of cultural competence. In order to communicate the adjustment to the team and other stakeholder, meeting should be conducted with the same.
Reference List
Bailey, C., Mankin, D., Kelliher, C. and Garavan, T., 2018. Strategic human resource management. Oxford University Press.
Day, D.V., Fleenor, J.W., Atwater, L.E., Sturm, R.E. and McKee, R.A., 2014. Advances in leader and leadership development: A review of 25 years of research and theory. The Leadership Quarterly, 25(1), pp.63-82.

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