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2128IBA Business Processes

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2128IBA Business Processes

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2128IBA Business Processes

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Course Code: 2128IBA
University: Griffith University

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Country: Australia

Question:
Describe the Business Processes For Particular Enterprise.

Answer:
Introduction
The development of the businesses is dependent on the proper functioning of the processes of the same while operating in diverse international markets. The design of the business processes helps in identifying the sustainable approach of the same. On the other hand, the changes that are initiated by the businesses through assessments of the market structure is reflected through the remodeling of the processes that are undertaken by the particular enterprise. The discussion will be emphasizing on the different business processes that are framed by Wesley Hospital, Brisbane, and the different strategies that are utilized by the organization in order to enhance the operations of the same as per the mission.  The identification of the specific business processes of the organization will be helping the management in inducing different modifications in 0order to enhance the operations of the same.
The organization 
Wesley Hospital is located in Brisbane of Australia offering different clinical services to the patients as per the needs. The development of the hospital is based on the knowledge of the same on the different ailments that are faced by the patients and improvement in the processes of the same. The different development in the business processes has helped the organization in upholding a stable growth process. The development ion the business processes facilitated different community welfare programs like ‘Kim Walters Choices Program’, which helped the organization in maximization of the community development and involvement in the business processes of the organization.  Currently the organization has provisions for providing health care services to around 530 patients with enhanced process designs. The development of the organization is based on the assessment of the needs of the patients and thereby integration of different equipments and processes in order to support the needs of the patients.
Mission of the organization
The mission of the concerned organization is to provide world- class healthcare services, specially cancer treatment and diagnosis, to the patients as per the needs of the same.
The mission of the organization has helped the same in framing different business processes in order to support the healthcare needs of the patients. The key elements of change in the operations of the business are based on the objectives of the same while operating in diverse international markets.  
Target market of the organization
The target market of the organization is the regional people amounting to the number 5,870 residing in the suburbs of Auchenflower in Brisbane. The organization provides a variety of surgical and healthcare treatments as per the needs of the patients in order to uphold the sustainability of the same while operating in the competition (Lueg,   Malinauskaite  & Marinova,  2014). The key changes that are undertaken by the organization are based on the assessment of the different needs of the patients and thereby developing the business processes in order to fit in to the purpose of the clients.  
Strategies used by the business
The different strategies that are enumerated by the business are based on the assessment of the market trends and the needs of the patients relating to the healthcare options. The section will be emphasizing on the different strategies that are undertaken by the organization in order to identify the sustainable approach of the same in the competitive markets.

The diversification of the clinical services and treatment assistance that are provided by the organization is based on the assessment of the differently ailments that are faced by the patients. On the other hands, the development of the business processes as per the assessment of the needs of the patients has helped the business in gaining a competitive advantage (Falge,   Otto  & Österle, 2012).
The organization has also taken steps to maximize the community involvement in the processes through the initiation of different community programs for empowering the society. For an instance, the organization designed the ‘Kim Walters Choices Program’in order to support the cause of providing the people through diagnosis of breast or gynecological cancer (Recker,   Safrudin  & Rosemann,  2012). The different community based programs that are undertaken by the organization has helped the same in gaining a competitive advantage over the other players in the market.
Recruiting experienced staff members has helped the organization in undertaking the smooth functioning of the business processes as per the objectives of the same.
The organization undertook collaboration with different NGOs in order to collect funds for the community programs as planned by the business. It has helped the organization in supporting the sustainable growth of the same through the smooth functioning of the framed processes. The fund raising activity of the organization will be helping the same in maintaining the efficacy of the operations while developing different systems in order to support the exceeding healthcare needs of the patients (Rosemann  & vom Brocke, 2015).

Business process identification
The different business processes that are undertaken by the concerned hospital is being discussed in this part of the report. It will be helping to identify the different aspects of change that might be undertaken by the organization in order to enhance their scope of providing clinical and healthcare services to their large target market.
PR functions 
The PR functions that are undertaken by the organization helps the same in enhancing the knowledge on the different ailments that are faced by the patients in the vicinity region. The process helps the organization in undertaking suitable communication with the patients in order to identify the health issues that are faced by the same (Leontjeva et al., 2015). On the other hand, the identification of the different health related issues that are faced by the patients helps the organization in upgrading the operational systems in order to adhere to the needs of the clients (De Leoni et al., 2012). The different changes in the programs and operations of the concerned business depend on the identification of the healthcare needs of the patients. Therefore, the PR operations of the business have helped the same in maintaining their efficacy while operating on the diverse needs of the patients.
Admission of the patients 
The admission of the patients in the hospital is the initiation phase of the operations that are undertaken by the hospital in adhering to the healthcare needs of the same. The process helps the business in maintaining the smooth functioning of the op3ratiopsn that are planned by the business (Sadiq & Governatori,  2015). The key elements of change that are undertaken by the organization are based on the admission of the patients, as the operations undertaken by6 the concerned organization is to provide healthcare solutions to the patients.
Recruitment of senior doctors and experienced staff members 
The recruitment of senior doctors and experienced staff members also helps the organization in maintaining the efficacy of the operations as per the needs of the patients. The recruitment of experienced staff members helps the organization in identifying the healthcare needs of the patients vividly (Fleischmann et al., 2013). On the other hand, the key changes that are undertaken by the organization are based on the assessment of the needs of the patients. The doctors and the experienced staff members help the organization in designing the operations of the same so as to fit in to the healthcare needs of the patients.
Medication Processes 
The organization focuses on the medication process that is applicable to the patients through thorough consultation with the doctors and the pharmaceutical companies. It has helped the organization in prescribing reliable medications to the patients as per the identification of the healthcare needs of the same (Singh, 2012). Wrong medication to the patients might result to fatal outcomes relating to expiry of the patient. The enhancement in the consultation processes that are undertaken by the organization with the doctors and the other pharmaceutical companies has helped the business in maintaining the efficacy of the operation of the same while prescribing medication to the patients, which are applicable for fast recovery of the same.
Operations and diagnosis
The diagnosis and operations that are undertaken by the organization as per the identification of the needs of the patients has helped the organization in mainmt5aining the efficacy of the performance (Cao,   Thompson  & Triche, 2013). The organization has implemented different diagnostic tools in order to identify the healthcare issues that are faced by the patients in order to provide efficient solutions to the patients. On the other hand, the operations that are undertaken by the organization have helped in funding the smooth functioning of the business to improve different treatment methods that are already undertaken by the same (Glavas  & Mathews,  2014).
Medical Documentation 
The medical documentation process that is undertaken by the organization has helped the same in enhancing the operations of the medical practitioners in the enterprise (Bucchiarone et al., 2012). The medical documentation involves a series of activities ranging from the briefing on a drug to the treatment procedures that might be undertaken by the practitioners in different situations.  The organization undertakes the medical documentation with the employed doctors and the experienced staff members who are involved in the practices of providing drugs and medical treatments to the patients (Maggi et al., 2014).  
Supply of Drugs 
The uninterrupted supply of drugs in the organization helps in the smooth functioning of the same while operating on the diverse healthcare needs of the customers. The development of suitable supply chain networks of the business has helped the same in maintaining  strong bonds with the suppliers.
Accounting operations
The accounting processes of the organization have helped the same in assessing the capabilities and competencies of the same while implementing changes in the different operations of the business (Becker,   Kugeler  & Rosemann,  2013). The assessment of the financial capabilities of the organization helps the same in identifying the feasibility of the same in implementing different technologies in the operations.  The identification of the feasibility of the organization in undertaking different reforms is reflected through a thorough assessment of the accounts.
Relationship and cross- functional maps 
Relationship map
Cross- functional map

PR functions
 
 

 
Proposed changes

Admission of the patients
 
 

 

Recruitment of senior doctors and experienced staff members

 

Medication Processes
 
 

Proposed changes

Operations and diagnosis
 
 

Unapproved
Approved

Medical Documentation
 
 

 

Supply of Drugs
 
 

 
no

Accounting operations
 
 

 
yes

Analysis
The collaborative functioning of the different departments in the organization has helped the same in enhancing the operations of the business units as per the assessment of the healthcare needs of the patients. The relationship map and the cross cultural mapping has helped in identifying the different changes that are planned by the business while undertaking their operations of providing world class healthcare services to the patients. The enumeration of the different units and the manner in which the processes are interlinked with one another has helped in identifying the prospects of business excellence.
Conclusion 
Therefore, from the above assessment it can be stated that the different business processes that are developed by the concerned organization has helped the same in maintaining the efficacy of the functions. On the other hand, the different strategies that bare implemented by the organization is being reflected as a part of the research. The study enumerated the relationship map and cross functional mapping which has helped in understanding the efficacy of the processes that are designed by the organization. 
References
Becker, J., Kugeler, M., & Rosemann, M. (Eds.). (2013). Process management: a guide for the design of business processes. Springer Science & Business Media.
Bucchiarone, A., Marconi, A., Pistore, M., & Raik, H. (2012, June). Dynamic adaptation of fragment-based and context-aware business processes. In Web Services (ICWS), 2012 IEEE 19th International Conference on (pp. 33-41). IEEE.
Cao, Q., Thompson, M. A., & Triche, J. (2013). Investigating the role of business processes and knowledge management systems on performance: A multi-case study approach. International Journal of Production Research, 51(18), 5565-5575.
De Leoni, M., van der Aalst, W. M., & Van Dongen, B. F. (2012, May). Data-and resource-aware conformance checking of business processes. In International Conference on Business Information Systems (pp. 48-59). Springer, Berlin, Heidelberg.
Falge, C., Otto, B., & Österle, H. (2012, January). Data quality requirements of collaborative business processes. In System Science (HICSS), 2012 45th Hawaii International Conference on (pp. 4316-4325). IEEE.
Fleischmann, A., Kannengiesser, U., Schmidt, W., & Stary, C. (2013, November). Subject-oriented modeling and execution of multi-agent business processes. In Web Intelligence (WI) and Intelligent Agent Technologies (IAT), 2013 IEEE/WIC/ACM International Joint Conferences on (Vol. 2, pp. 138-145). IEEE.
Glavas, C., & Mathews, S. (2014). How international entrepreneurship characteristics influence Internet capabilities for the international business processes of the firm. International Business Review, 23(1), 228-245.
Leontjeva, A., Conforti, R., Di Francescomarino, C., Dumas, M., & Maggi, F. M. (2015, August). Complex symbolic sequence encodings for predictive monitoring of business processes. In International Conference on Business Process Management (pp. 297-313). Springer, Cham.
Lueg, R., Malinauskaite, L., & Marinova, I. (2014). The vital role of business processes for a business model: the case of a startup company.
Maggi, F. M., Di Francescomarino, C., Dumas, M., & Ghidini, C. (2014, June). Predictive monitoring of business processes. In International Conference on Advanced Information Systems Engineering (pp. 457-472). Springer, Cham.
Recker, J., Safrudin, N., & Rosemann, M. (2012). How novices design business processes. Information Systems, 37(6), 557-573.
Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process management. In Handbook on business process management 1 (pp. 105-122). Springer, Berlin, Heidelberg.
Sadiq, S., & Governatori, G. (2015). Managing regulatory compliance in business processes. In Handbook on Business Process Management 2 (pp. 265-288). Springer, Berlin, Heidelberg.
Singh, P. K. (2012). Management of Business Processes Can Help an Organization Achieve Competitive Advantage. International Management Review, 8(2).

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